Privacy Policy

This Privacy Policy (“Policy”) outlines how Diligencia Global Limited (Company No. 15825261 • physical address: 3rd Floor 86-90 Paul Street, London, England, EC2A 4NE) ("Diligencia" / "we" / "us" / "our") handles personal data collected through our digital platforms, including our website ("website") and the Diligencia AI platform ("Services", and the user will be "you" / "your" / "yours").

By using our website and/or our Services, you agree to this Policy and you consent to us processing your personal data in accordance with this Policy.

All italicised terms in this Policy are defined in the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and hold the same meanings.

1. Who We Are

Diligencia is a United Kingdom based company providing the Services for due diligence purposes, intended exclusively for business use.

2. Personal Data We Collect

2.1 Information You Provide to Us

We may collect and store the following personal data that you provide directly to us:

Contact Information: Company name, full name, email address, physical mailing address, and phone number.

Communications Data: Any information you provide through communications with us, including via the website, social media, or other means.

Survey Data: Responses you provide to any surveys we conduct for research purposes.

Marketing Preferences: Your choices regarding receiving marketing communications from us.

Account Data: Username and password for any account you create on our website.

Payment Information: Payment card information or bank account number, collected directly by our chosen payment processor/s.

2.2 Information from Third Parties

We may also collect information from third-party sources, such as:

Public Sources: Government agencies, public records, social media platforms, and other publicly available sources.

Data Providers: Information services and data licensors.

Marketing Partners: Partners with whom we co-sponsor events or jointly offer products or services.

2.3 Automatic Data Collection

We, our service providers, and business partners may automatically collect and process information about your device and interaction with our Services, such as:

Device Information: Operating system type and version, browser type, IP address, device identifiers, and general location.

Usage Data: Pages viewed, time spent on pages, navigation paths, and interaction with our emails.

3. Cookies and Similar Technologies

We use cookies and similar technologies to collect data and enhance the functionality of our Services. This includes:

Cookies: Small text files stored on your device.

Local Storage Technologies: Technologies like HTML5 that can store larger amounts of data.

Web Beacons: Also known as pixel tags, used to track email engagement.

4. Why We Use Your Personal Data

Performance: When we provide and maintain our Services. If you do not provide this information, we may not be able to provide our Services to you.

Legitimate Interests: In protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services.

Consent: When we ask for your consent to process your personal data for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

Legal duties: When we use your personal data to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

5. How We Use Your Personal Data

We may process your personal data for the following purposes:

Service Delivery: To provide, operate, and improve our Services. This includes onboarding you as a user.

Communication: To send updates, security alerts, and support messages.

Personalisation: To understand your needs and personalise your experience of the Services.

Support: To respond to your requests and provide support.

Research and Development: To improve our Services and conduct research.

Marketing: To send you marketing communications, with your consent.

Compliance and Protection: To comply with legal obligations and protect our rights and property.

Please note: We may combine or anonymise your data so it cannot identify you. We keep such data anonymous and do not re-identify it unless required by law.

6. Sharing of Personal Data

We may share your personal data with third parties such as:

Service Providers: Third parties who provide services on our behalf.

Payment Processors: Stripe, for processing payments.

Business Partners: Partners with whom we co-sponsor events or offer joint services.

Professional Advisors: Lawyers, auditors, bankers, and insurers.

Legal Authorities: Law enforcement and government authorities, as required by law.

Business Transferees: Parties involved in business transactions such as mergers or acquisitions.

We are not responsible for the privacy practices of third parties with whom we share your personal data. However, we take reasonable steps to ensure that these third parties respect the security of your personal data and treat it in accordance with applicable laws.

7. How Long We Keep Your Personal Data

We will retain your ^personal data only as long as necessary to provide our Services to you or for other legitimate business purposes such as resolving disputes, safety, and security reasons, or complying with our legal obligations. How long we retain personal data will depend on factors such as the amount, nature, and sensitivity of the information, and any legal requirements.

8. Your Rights

You have the following rights and choices regarding your personal data:

Access: to request access to the personal data we hold about you. If you have an account with us, you can review and update your personal data by logging in.

Rectification: to request correction of any inaccurate personal data.

Erasure (Right to be Forgotten): to request the deletion of your personal data under certain conditions.

Restrict Processing: to request the restriction of processing your personal data under specific circumstances.

Data Portability: to request the transfer of your personal data to another data controller.

Object: to object to the processing of your personal data in certain situations, such as for direct marketing purposes.

Rights Related to Automated Decision-Making and Profiling: to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Please note: Our Services may use automated decision-making and profiling to personalise and improve our Services, detect fraud, and ensure security. This is necessary for providing our Services or based on your consent. You have the right to opt-out of automated decisions, but this may limit the Services we can offer to you.

Opt-Out of Marketing: follow the opt-out instructions in marketing emails or contact us directly to stop receiving marketing communications.

Decline to Provide Information: choose not to provide certain information, but this may limit the Services we can provide.

9. Security Measures

We use commercially reasonable technical, administrative, and organisational measures to protect personal data both online and offline from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free.

10. International Data Transfers

If we transfer your personal data outside the United Kingdom, we will take steps to ensure it is protected in accordance with this Policy and applicable data protection laws, using appropriate safeguards for transferring personal data outside of certain countries.

11. Children

Our Services are not intended for individuals under 18 years of age. If we learn that we have collected personal data from a child under 18, we will delete it promptly in accordance with applicable laws.

12. Changes to this Privacy Policy

We may update this Policy from time to time. If we make material changes, we will notify you by updating the date of this policy and posting it on our website. You are responsible for checking the website for updates.

13. Contact Us

Contact our data protection officer at notices@diligencia.io for any issues related to personal data processing.